Help
Support & contact
Answers to the most common questions — and a real person at the other end of the email if you need one.
01Contact us#
To help us help you faster, tell us your phone model, whether you use Android or iPhone, and the app version (shown at the bottom of the Me tab). Never send us passwords or card details.
02Pro, purchases and subscriptions#
How do I restore Pro on a new phone?
Sign in to the same Google account (Android) or Apple ID (iPhone) you bought Pro with, open NoBuyBox and go to Me → Plan → Restore purchases (or tap “Restore purchase” on the Pro screen).
How do I cancel on Android?
Open Google Play → Payments & subscriptions → Subscriptions, choose NoBuyBox and tap Cancel subscription. In the app, Me → Plan → Manage in Google Play takes you there. Pro stays active until the end of the period you paid for.
How do I cancel on iPhone?
Open Settings → your name → Subscriptions (or apps.apple.com/account/subscriptions), choose NoBuyBox and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged.
Will I be charged when the free trial ends?
Yes, unless you cancel at least 24 hours before the 7-day trial ends. The app reminds you 2 days before. Cancel during the trial and you pay nothing.
How do I get a refund?
Refunds are handled by the store: request one from Google Play or at reportaproblem.apple.com. If something went wrong, email us too and we’ll help.
What happens if Pro ends?
Everything free keeps working. Strict boxes stay strict until their timers end, extra goals become read-only, your box style returns to Kraft, and nothing is deleted.
03Buddy#
How do I add a buddy?
Sign in, then go to Me → Buddy, type your friend’s first name and send the invite link. Buddy unlock is part of Pro; your buddy doesn’t need Pro or even the app — the link opens in their browser.
The link says it has expired
Invite links work for 7 days and early-open requests for 24 hours. Ask your friend to send a new one from the app.
What does my buddy see?
Your name, the box name, your optional note and how long is left. Not the price.
My buddy said yes — now what?
The box unlocks for 1 hour. Open it in the app during that hour.
04Backup, data and privacy#
Do I need an account?
No. Your boxes live on your phone. An account (Apple, Google or email link) only backs them up and moves them to a new phone.
How do I move to a new phone?
On the old phone, sign in via Me → Back up. On the new phone, install NoBuyBox, tap “I have an account” and sign in the same way; your boxes are restored.
Can I export my data?
Yes — Me → Export as CSV exports your boxes and history to a file you can open in any spreadsheet.
How do I delete my data or account?
Me → Delete everything on this phone clears the phone. Me → Account → Delete account also erases your account and backup within 30 days. Full details.
How do I turn off usage events and crash reports?
Me → Terms & Privacy → Anonymous usage events. One switch turns off both.
05Using the app#
I’m not getting “ready” alerts
Check that notifications for NoBuyBox are allowed in your phone’s settings, and that Me → Ready alerts is on. Some Android phones pause apps in battery-saving mode — allow NoBuyBox to run in the background.
Does NoBuyBox move my money?
No. It tracks money you didn’t spend. Moving it into savings is up to you — we show you how much.
Can I change the language or currency?
Yes: Me → Language (English, Deutsch, Español, Français, Italiano, 日本語, Português, Română) and Me → Currency.
When is the app available?
NoBuyBox is coming soon to Google Play (Android) and the App Store (iPhone).